FAQ


Popular Questions

How long does it take to receive my order?

Our products are made to order and shipped via our production partners. The average delivery time is 5–10 business days within Europe and 7–15 business days internationally. These times are indicative; delays caused by transport or customs are beyond our responsibility.

Can I return my order?

At Leclis, each item is made to order with care.

Because of this, we can only accept returns in the following cases:

  • The product is damaged upon arrival
  • There is a production defect
  • The wrong item was delivered

If one of these situations applies, please contact us within 14 days of receiving your order with photos of the issue. We will arrange a replacement or refund.

 

Do you offer free shipping?

We offer free shipping for shipments in the Netherlands over 50 euros.

Who pays for the return shipping?

You are responsible for the return shipping costs. We do not refund original shipping fees.

How do I track my order?

You will receive shipping updates via the email you have used at checkout,